Not all solicitors provide the same level of service. As a law lecturer, I know that students have different academic achievements and approaches to their work. But once they have qualified, they can practice. There are some excellent solicitors out there, but there also appalling ones - who provide poor service to their clients; fail to keep them properly informed; make expensive mistakes - and can ruin lives. Working for MPs & MEPs, I am used to hearing from people who have spent years trying to pick up the pieces after poor service from their lawyer turned a problem (or even a routine transaction like buying or selling a house) into a nightmare.
What can you do if something goes wrong? The video below is from the Solicitors Regulation Authority.